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Vizbob Returns Policy

Vizbob Returns Policy

Full Refunds Policy detailing Buyers Rights and Obligations when requesting to return items purchased from Vizbob.

Returns Critera:

if you are not happy with a product you may request to return it within 14 days of purchase for a refund* providing of course:
  • That the item/s haven't been used.
  • Is/are still in new condition.
  • Is/are still complete with all labels and tags still attached.
  • Is/are still in the original packaging.

Items returned incomplete, or not in new condition, or with tags removed, or not in the original packaging, will not be accepted for refund.

Although we are happy to accept returns, we do however, expect you to treat with respect and care, all items until you have decided that you wish to keep the product/s. Any use of the goods beyond that necessary to inspect them on delivery, or removal of any tags or labels will invalidate your right to return the goods for refund.

Unlike Amazon we have ZERO TOLERANCE to buyers returning used or abused items.
Please Note also that the opening and processing of all returns are video recorded for evidence.

* Refunds:

Buyer pays return postage/insurance.

Refund is for Goods only

Less Debit/Credit card fees. As these are no longer refunded to us by the card companies we in turn no longer refund them to customers.

Less outbound post and packing minus any carriage charge paid. As we operate a simplified and highly subsidised shipping charge structure we will deduct the difference between your contribution and what we have been charged

When we reply to your returns request we will detail the anticipated refund amount.


Returned Items not eligible for Refund

Should you return any item/s in a condition that invalidates your rights to a refund (as detailed above), we will:
Email you with a request for payment of the post and packing charges to return the item/s to you.
The item/s will be held for a period of 3 months pending receipt of payment for the return post and packing charges.
Upon receipt of the post and packing charges, the items will be returned via Royal Mail Signed for Delivery.
If the return post and packing charges are not paid within the 3 months holding period, we will dispose of the item/s as we see fit.



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